Delivery Instructions

1. Knock or ring the bell and wait a minute, as some recipients move slowly. Please wear a mask when knocking on a recipient's door or entering a recipient's home for any reason. 

• If the recipient is home and you hand them the box, no further action is needed. 
• If the recipient is home but does not answer the door, please call them to notify them of their delivery. (To block your phone number, dial *67 followed by the number.) 
• If the recipient is not home, leave the items to the side of the door, so no one trips over them. Call the recipient to notify them of their delivery. If they do not answer, leave a voicemail. 
• If you cannot connect with the recipient, leave the items and notify JRA.
• On your digital route, select the delivery status and add any additional comments for each recipient.  

2. If you are delivering to an apartment building, deliver the box to the recipient's unit.  

• If you cannot get into the building, please call the recipient using the phone number and/or alternate number listed in the route paperwork. If you are still unable to reach the recipient, please call/text JRA for assistance. 
• If you are outside the individual apartment and the person is not home, please write the name and apartment number on the box before leaving it to the side of the door. Please contact JRA if there is nowhere to safely leave the box.
• On your digital route, choose the delivery status and add any additional comments for each recipient.  

3. Please make sure to carefully read any delivery instructions on your paper or digital route. They often contain information on how to get in contact with the recipient, where to leave the box, what to do with items if they are not home, etc.

4.  After your delivery: 

• Email JRA if you have any additional comments or concerns regarding your delivery.